Support
We're here when you need us
Message us on WhatsApp or call (868) 609-3000. The Swiftbox Assistant answers right away with package updates, quotes and sign-up help. Type "agent" anytime to reach our team.
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Instant replies, day or night. Our team steps in whenever you need a person.
+1 (868) 609-3000
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Phone
+1 (868) 609-3000
Office hours only
Office hours
Monday – Friday: 9:00 am – 5:00 pm
Saturday: 9:00 am – 1:00 pm
Email enquiries get a reply within one business day. On WhatsApp the Swiftbox Assistant answers instantly, any time.
How to Address Your Packages
When shopping online at stores like Amazon, Shein, or any US retailer, use our Miami warehouse as your shipping address. Your account number ensures your package is matched to you — even if another customer shares your name.
✈ Your Miami Address
- Full name
- [Your Full Name]
- Address line 1
- 6175 NW 167th ST STE G36
- Address line 2
- UNIT G36 SWIFT-[Your Account Number]
- City
- Hialeah
- State
- FL
- ZIP
- 33015-4362
- Country
- United States
Your account number is found in your Swiftbox dashboard after registration. It ensures your package is correctly identified — even if another customer shares your name.
Quick answers
Common questions
How does pre-alerting work?
Once your package ships from the store, log into your Swiftbox account, go to Pre-Alert, and enter the tracking number, merchant, and declared value. This speeds up customs clearance significantly.
How long does air freight take?
Air freight from Miami to Trinidad typically takes 3–7 business days after departure from our Miami warehouse.
How do I get started?
Create a free account at swiftboxtt.com/signup — no credit card required. Your Miami Skybox address is activated immediately.
What is my account number?
Your account number (also called your mailbox number) is assigned when you register. You'll find it in your Swiftbox dashboard. Use it on Address line 2 when shipping to our Miami warehouse — UNIT G36 SWIFT-XXXX.
Still have questions? Reach us on WhatsApp anytime.
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