Support
We're here when you need us
Reach us on WhatsApp for instant answers — 24 hours a day, 7 days a week.
24/7 Customer Support
Message us on WhatsApp anytime — our customer service team responds instantly, day or night.
+1 (868) 795-3300
Available 24/7
Phone
+1 (868) 795-3300
Office hours only
Office hours
Monday – Friday: 9:00 am – 5:00 pm
Saturday: 9:00 am – 1:00 pm
We typically respond to enquiries within one business day. For urgent matters, message us on WhatsApp.
How to Address Your Packages
When shopping online at stores like Amazon, Shein, or any US retailer, use our Miami warehouse as your shipping address. Your account number ensures your package is matched to you — even if another customer shares your name.
✈ Air Freight
- Name
- [Your Full Name]
- Address 1
- 11305 NW 122nd Street
- Address 2
- AIR-[Your Account Number]
- City / State
- Medley, FL
- Zip Code
- 33178
- Country
- United States
🚢 Ocean Freight
- Name
- [Your Full Name]
- Address 1
- 11305 NW 122nd Street
- Address 2
- OCEAN-[Your Account Number]
- City / State
- Medley, FL
- Zip Code
- 33178
- Country
- United States
Your account number is found in your Swiftbox dashboard after registration. It ensures your package is correctly identified — even if another customer shares your name.
Quick answers
Common questions
How does pre-alerting work?
Once your package ships from the store, log into your Swiftbox account, go to Pre-Alert, and enter the tracking number, merchant, and declared value. This speeds up customs clearance significantly.
How long does air freight take?
Air freight from Miami to Trinidad typically takes 3–5 business days after departure from our Miami warehouse.
How do I get started?
Create a free account at swiftboxtt.com/signup — no credit card required. Your Miami Skybox address is activated immediately.
What is my account number?
Your account number (also called your mailbox number) is assigned when you register. You'll find it in your Swiftbox dashboard. Use it as Address 2 when shipping to our Miami warehouse — AIR-XXXX for air freight or OCEAN-XXXX for ocean freight.
Still have questions? Reach us on WhatsApp anytime.
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