FAQs

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FAQs

What is Swiftbox’s policy on Restricted Items?

Prohibited/restricted items will be put on hold in our Miami warehouse and will not be sent until all appropriate paper-work has been filed and accompanying fees paid. Please note that shipping hazardous materials correctly is an expensive proposition. If in doubt, please contact us before ordering such items.
The following is a list of prohibited/restricted items:
• Human remains, including ashes
• Animals dead or alive (fish, birds, insects and animal skins)
• Antiques (breakable and/or fragile)
• Asbestos
• Bodily fluids and tissues (saliva, blood… etc)
• Firearms and parts, ammunition, explosives and weapons of any kind
• Fireworks
• Furs
• Hazardous or combustible material (as defined in IATA Regulations)
• Illegal goods
• Bullion (of any precious metal)
• Negotiable instruments in Bearer form (this is cash like)
• Items which could be used as weapons
• Insects/Larva /Pupae etc
• Ivory
• Jewellery, precious metals and stones (diamonds etc)
• Military equipment and apparel (camouflage)
• Narcotics (illegal)
• Dangerous Goods (Aerosols, perfumes, pressurized cans, flammable liquids… etc)
• Perishable items (Food, plants, etc)
• Plants/seeds
• Pornography (videos, DVDs, magazines, adult toys)
• Currency (cash/money orders/stamps)
• Honey
• Camouflage Clothes
• Alcohol (Any item with alcohol ingredients)
• Wet-Cell Batteries
• Lighters & Matches
• Swords
It is our responsibility to comply with current Government regulations or laws applicable in each country. Shipments are subject to inspection and possible delays by Customs officials or representatives of other Government agencies. Certain countries have additional items that are either prohibited or have restrictions for shipments. For more information you are required to verify with the relevant Government agencies in your country.

Does Swiftbox have insurance?

To mitigate the effects of unforeseen or uncertain losses and damages in respect to the importation of items using the services of Swifbox.

Ocean $1USD per $200USD
Air $2USD per $200USD

Can I change my delivery address?

Yes, to have your package(s) delivered at a address which is not the same as the registered delivery address on our database, please email us logistics@yoursmarthost.net with the relevant instructions and address at 3:00pm on the preceding delivery date.

You can also request a permanent change of delivery address via email to logistics@yoursmarthost.net.

Include breakdown - does it cover item in transit?

Include breakdown – does it cover item in transit?

Your Swiftbox Invoice will automatically be billed an Insurance charge of USD1.00 for every USD200.00 or any part thereof for ocean freight and USD2.00 for every USD200.00 or any part thereof for air freight. This is calculated based on the stated value of the Supplier’s Invoice for items being imported into Trinidad. In the absence of the Supplier’s Invoice, the value applied by Customs and Excise will be used to determine your insurance charge.

How do I sign up for your services?

You can click here to sign up online. Simply fill out the online form and your account will be activated automatically. There is no membership fee or annual renewal fee.

How soon will my package be delivered to my front door in Trinidad?

Upon your package arriving at our Miami facility, it is sent to Trinidad within 24-48 hours. Local deliveries are performed within 1-2 business days after the cargo is cleared.

Delivery to remote locations (including but not limited to: Toco, Manzanilla, Mayaro, La Brea, Cedros, Sangre Grande), will be conducted based on a pre-arranged arrangement by both parties. Customers will be required to meet their driver at a mutually convenient location to receive their packages. Unfortunately, we do not currently deliver on Sundays or Public Holidays.

We do not deliver on Sundays or Public Holidays.

Urgent packages can be delivered based on a separate rate and with ample notice.

Our ocean freight shipments depart from our Miami facility every Friday. Usually, it takes 1-2 weeks to arrive to Trinidad. Local deliveries are performed within 1-2 business days after the cargo is cleared.

Please, click here for a listing of the areas we do not deliver.

Can I change my delivery address?

Yes, to have your package(s) delivered at a address which is not the same as the registered delivery address on our database, please email us logistics@yoursmarthost.net with the relevant instructions and address at 3:00pm on the preceding delivery date.

You can also request a permanent change of delivery address via email to logistics@yoursmarthost.net.

Do you deliver to all locations in Trinidad?

We would like to offer this convenience to all our customers. However, due to the potential risks, we are unable to deliver in the areas below. Also, we do not deliver to some areas which are not feasible for us based on the distance. We invite customers in these areas to contact us for alternative delivery arrangements.

During check out the online vendor requests a telephone number. Should I provide the number for your Miami Warehouse?

No. Online vendors require your personal telephone number so they can contact the customers if they need to confirm the order. The telephone number you provide should be the same one your bank has on file with the Credit Card you used for the purchase. The supplier most often uses this number for verification purposes. In most cases, you must include Trinidad’s International Country Code (868) e.g. 868-555-2583

If I receive an incorrect or damaged item, can I return it to the USA using Swift Box Shipping?

Yes, you can. You must contact your supplier/vendor and inform them you want to return an item(s). They will provide a return label to stick on the package you wish to exchange. The item must be repackaged properly and returned to our local office. We will ship it to Miami and return it to your supplier/vendor on your behalf. The cost is calculated based on the size and weight of the item(s).

Does Swift Box Shipping provide insurance for packages and other cargo?

Yes, we do. Insurance can be provided on specific items. Insurance is charged at a rate of $1.00 USD per $200 USD value of your package up to USD $500. Kindly contact us and we will guide you accordingly on our insurance rates.

Any package received without an invoice will only be insured for maximum of USD$100.00.

Your rate of $1.00 USD does not cover the following:

  • Flatbed scanners
  • Microwave ovens
  • Monitors
  • Any other glass, porcelain, ceramic or concrete products.
  • Any improperly or inadequately packaged items from shipper.
  • Shipping charges are not covered by the insurance.

Please note, our insurance rates and services are subject to change without notice.

How do I calculate an estimated cost of shipping my packages?

Click here to use our air freight shipping fee calculator. Click here to use our sea freight shipping fee calculator. Please note, this is just an estimated cost of shipping your package and not the final charges. Blue Sky Shipping fees are calculated based on the actual weight of items and prices are rounded up to the nearest pound(lb) e.g. a 2.3lb package will attract a 3lb rate. For air freight, we charge actual weight once your cargo/packages fit into our secured cargo bags. Oversized cargo may require repacking at client’s cost. Kindly contact our office for charges on excessively bulky items.

Can I collect my packages at the Swift Box Shipping Ltd office?

Yes, you certainly can. If you live in an area in which we do not deliver to or if you prefer to, you may collect your packages at our Blue Sky Shipping which is located in Chaguanas, opposite Medford gas station. If you wish to collect the package(s) at our local office, please advise us via email to logistics@yoursmarthost.net within 24 hours prior to delivery.

How do I shop online if I do not know or do not own a credit card?

Our purchasing service is available to all registered Blue Sky customers that need us to purchase their items on their behalf.

To get an average cost of purchasing and shipping the item, select the relevant calculator for your shipment (SaveBox or SkyBox) and on that page, select the option for Blue Sky to purchase the item for you.

Once the price is agreeable to you, please email the links of the relevant item(s) to _____________________. After that, a 75% downpayment of the total cost is required prior to us ordering the item(s). You can make this payment at any Scotia Bank or First Citizens Bank location directly to our company account.

Please contact us for the account information.

Are there any restricted/prohibited items?

Yes, there are certain items which are prohibited by law from being shipped via air or sea freight. Please, click here for a detailed list of restricted/prohibited items that cannot be shipped with Blue Sky Shipping Ltd.

Items considered to be Dangerous Goods by the FAA will be put on hold in Miami and will not be sent until we receive further instructions from you and all appropriate paper work has been filed and fees paid. These items include all aerosol cans and hazardous chemicals.

Please note that shipping hazardous materials will result in holding of the items in the Miami warehouse. Customers shipping hazardous items will not be entitled to a refund nor will it be delivered to them.

Do you offer a mail/magazine delivery service?

Currently we do not ship mail, however magazines are permitted. This is because of the large amount of junk mail that is received at our Miami office from various online merchants. If you have a specific document or magazine subscription you wish to send through your Blue Sky Shipping Box, please feel free to do so.

What form of payment do you accept?

We accept cash (US$ or TT$), direct deposits, debit, or credit card payments via LINX. We are unable to accept cheque payments unless, they are certified cheques.

We can also charge your credit card automatically. Compile the items below and submit them via email to info@yoursmarthost.net

  • 1. Complete and sign our Credit Card Authorization form.
  • 2. Scan or photograph only the front of your credit card.
  • 3. Scan or photograph the back and front of your National ID card or Driver’s Permit. All cards submitted must be valid i.e. non-expired.

Once the above items are received, we will confirm receipt and acceptance within one business day.

Can't use your local billing address at some websites in the USA?

Don’t worry, you can still shop at these websites. Just ask your bank to add your Blue Sky Shipping Ltd address as an auxiliary billing address to your credit card. This will speed up your checkout process since your billing and shipping address will be identical.

What charges will be included on my invoice?

Your invoice will include: Freight, Custom Duties (if applicable), VAT charged by Customs & Excise (if applicable), Fuel surcharge, Insurance fee and Handling fee.

Is there a limit to the size/weight of the packages I can ship?

There is no limit to the actual weight or size. Essentially our carrier has stated that if it can fit in the flight, we can bring it to you. For heavy and/or oversized cargo, feel free to contact us for further assistance. We are equipped to handle large bulk items in our warehouse, thus commercial shipments are welcome.

Large items that we often ship via air for our customers include items such as computers, electronics, car parts, ready-to-assemble furniture; toys etc. (Please ensure that all shipments are packaged properly as we will not accept liability for damaged goods due to improper packaging.)

The weight from my supplier does not match the weight from Blue Sky Shipping . Why is this?

We re-weigh packages both at Miami and Trinidad for security reasons. There will be times your supplier may state your package weight as 2lbs when it is in fact 1lb, or vice versa. We always re-weigh to ensure that you only pay for your ACTUAL weight.

Can I track my packages?

Yes, you can track your packages from our Miami warehouse to your front door on our website using your Blue Sky Shipping customer number (this is your username) and password. Visit our website and use your login information to track your packages from our Miami warehouse to your front door.

Do you send pre-alert notification emails?

Yes, we do. As soon as your package(s) arrive to our Miami facility, you receive a notification email from our logistics’ team.

Do you send emails advising on the delivery date/time?

Yes, we advise all our valued customers that they drivers will be in their area to deliver their package(s). The invoices are emailed to the customers.

What are your Business Hours?

Normal opening and delivery hours for our Trinidad office are Monday to Friday, from 9:00 AM to 5:00 PM and Saturdays 9AM to 1PM. Unless otherwise notified, we are closed on all Sundays and Public Holidays.

Our Miami Warehouse is open to receive cargo Monday to Friday 8:00 AM to 5:00PM.

USPS says my package was delivered. What's the delay?

Due to their extremely high volume of parcels, the United States Postal Service is unable to individually verify the status of every delivery. Therefore their records of your package being delivered to our warehouse most of times is incorrect. Blue Sky Shipping Ltd is not liable for any delays for packages shipped via USPS.

I got a tracking number from another delivery agent in the USA, but my package is still delayed. Why is this happening?

Some possible causes of such a delay are:

  • Your complete Blue Sky Shipping address was not entered during online checkout and the package was delivered to the wrong address.
  • The shipper did not label your package with your complete delivery address.
  • If your item is classified as a Restricted Export by US Customs, it can be detained in Miami pending the necessary documentation and approval. We will assist and advise you in such cases. However, it can be a lengthy and costly process depending on the item.
  • The item was delivered out of business/opening hours.
  • You didn’t include the correct shipping method in your delivery address. Customer must state if the item will be shipped via air or ocean. (Please, see the example below):

AIR FREIGHT

Peter SKY 12499 Thompson

1700 Banks RD Suite # 70

Margate FL 33063

OCEAN FREIGHT

Peter SKY 12499 Thompson

1700 Banks RD Suite # 70

Margate FL 33063

Blue Sky Shipping Ltd is not responsible for any package delayed for the above reasons. However, by Pre-alerting all your packages upon initial purchase, you can help us minimise these types of delays.

What is a fuel surcharge?

A fuel surcharge is imposed on all carriers by air freight “only” When customers ship via ocean, they do not have to pay fuel surcharge.

Blue Sky Shipping Limited remains committed to serving you our valued customers in the best way possible. Hence, we are keeping our “freight charges” as low as possible.

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TERMS & CONDITIONS

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TERMS & CONDITIONS

Definitions

In this agreement “we,” “our,” and “us” refer to Swiftbox Shipping Limited., its affiliates, contractors, employees, agents, and subcontractors. “You” and “your” refer to the subscriber, member, box holder, customer, receiver, consignee, its employees, agents and anyone claiming an interest in the shipment. “Package” or “packages” means any container, goods, merchandise that is accepted by us for delivery. “Shipment” or “shipments” means all mail and/or packages which are tendered to and accepted by us on a single house air waybill.

Agreement To Terms

By activating and using the Swiftbox Shipping Limited services, you acknowledge that you have read, understood, and agree to accept the Terms and Conditions of this agreement. You agree that your shipments may be carried through intermediate stopping places including a country other than the country of departure and we may substitute alternative carriers or aircraft.

The following are services provided and restrictions applied by Swiftbox Shipping Ltd.

Packages Can Be Shipped To Your Swiftbox Shipping Ltd. Address Via

  • Any Postal Service
  • Domestic or Courier Services
  • Hand or personal delivery

Swiftbox Shipping Ltd. Is Not Liable For Damage Or Loss Of Items While Handled By Overseas Postal And Courier Authorities.

Examples of Common Packages:

  • CD’s, Books, Clothes
  • Parts and replacements
  • Product samples
  • Retail Purchases
  • Electronic Items, Computers, Accessories, etc…

Restricted Commodities

  • Hazardous materials, perishables, animal skins, firearms, aerosol cans, perfumes etc.
  • We do not accept nor deliver any mail or magazines subscriptions.
  • We do not accept for shipment cash, currency, or other security instruments.

Hazardous Materials and Dangerous Goods Any packages or goods, which are considered by the Department of Transportation (DOT), the International Air Transportation Association (lATA), and/or the International Civil Aviation Organization (ICAO) as “restricted articles”, “hazardous material”, or “dangerous goods”, maybe sent into Trinidad either via airfreight as cargo or via Ocean shipping.

Commonly-shipped items such as perfumes will automatically be sent via Ocean shipping, which can take approximately 2 weeks to arrive locally.

Customers requiring the faster option of shipping Hazardous items via Air Freight should contact us to make the required arrangements and costing estimates.

The cost associated with this will be handled on an individual basis and is not based on the rates mentioned on this site. This is primarily due to the cost associated with the special handling, packaging and paperwork required to handle hazardous material or dangerous goods.

Other Prohibited Articles

You agree to use Swiftbox Shipping service only for lawful purposes and conform to all federal, state, local government and postal regulations in the U.S. and Europe. You further agree that you shall not use, nor permit the shipping address to be used to send, deliver, receive, or store items of unusual intrinsic value such as cash, negotiable securities, jewelry, furs or the like.

Weight and Package Information

Swiftbox Shipping Ltd fees are calculated based on the actual weight of items rounded up to the nearest pound(lb) e.g. a 2.3lb package will attract a 3lb rate. Packages that are excessively bulky may require repacking at client’s cost. Contact our office for further details.

Number account users.

One individual or company will be listed as the Primary account holder and a maximum of two other individuals can be listed as Authorized Contacts.

The Primary Account Holder will be responsible for all charges and delivery is made to only one address.

Dutiable Shipments

A commercial invoice (or any invoice), regardless of the value must accompany all non-document shipments. A delay may occur, pending receipt of proper documentation.

Customer’s shipments consisting of books, CD’s, clothes, documents etc., will be cleared automatically as “Non-Trade”, unless prior arrangements have been made in writing.

Customs & Excise requests that a “Formal Entry” be done for “Trade”shipments that are “Dutiable”: therefore, you will receive the necessary documentation for clearance in these instances. Swiftbox Shipping Ltd. can assist in the preparation and lodging of “Formal Entries”,should you so require.

Duty paid on “Non-Trade” shipments (on your behalf) is C.O.D. ONLY.

Note* ‘Non-Trade’ shipments are packages imported for personal use.

Trade shipments are packages imported for commercial use and/or value which exceeds the legal amount $20,000 TTD for ‘Non-Trade’ Customers choosing Corporate and Platinum accounts are subject to penalties if they do not ship the minimum freight weight requirements.

Limitation Of Claims

We will refuse any item shipped to our address damaged or opened and will notify the consignee provided the package still permits identification of the relevant consignee. No claims will be accepted nor honoured by us with respect to these items, and we will have no liability or responsibility.

Liabilities Not Assumed

The responsibility of Swiftbox Shipping Ltd. begins when the packages are received at the warehouse of the agent in Miami. Swiftbox Shipping Ltd will not be held liable for packages that are lost, delayed or damaged while in transit to the warehouse. We are not liable for delays in delivery, damages of any kind (whether direct, indirect, incidental, special, or consequential) including but not limited to loss of income, loss of interest, loss of profit, loss of business opportunity, loss of use of contents, breach of other contracts, or any loss or damage arising from the inherent nature of the goods, whether or not we had knowledge that such damage might be incurred, even if the delay is our fault in retrieving the shipment, transporting the shipment, or delivering the shipment. We will not be liable for your acts or omissions, including but not limited to incorrect declaration of goods, improper or insufficient packaging or marking or addressing of the shipment, or for acts or omissions by the consignor or consignee or anyone else with an interest in the shipment.

The customer shall be responsible for ensuring that an invoice accompanies every shipment. Failure to do so may result in delays and abandonment of shipments.

Where shipments arrive without proper documentation Swiftbox Shipping Ltd will ship the goods into Trinidad and notify the consignee in Trinidad. Swiftbox Shipping Ltd. will provide the customers with a delivery notification and a copy of the air way bill to be presented for clearance. This will end Swiftbox Shipping Ltd responsibility for the goods and payment will become applicable immediately. The customer may choose to have the supplier produce a duplicate invoice and have it sent to Trinidad or may present evidence of value to Customs for clearance. All necessary storage fees will be for the consignee’s account pending an invoice being produced for clearance.

Also, we will not be liable if you or the consignor violates any of the terms of the agreement.

Also, we will not be held liable for loss, damage, or delay caused by any events we cannot control, including but not limited to acts of God, “force majeure”, or the action or omissions of any governmental or public authority (including but not limited to customs or health officials), or omission by anyone outside of us. We reserve the right, without admitting liability, to refund transportation charges at our sole discretion, but are not obligated to do so.

Insurance

Insurance is charged at a rate of $1.00 USD per $100 USD value of your package up to $300USD.

Any package received without an invoice will only be insured for maximum of USD$100.00.

Your Rate Of $1.00 Usd Does Not Cover The Following:

  • Flatbed scanners
  • Microwave ovens
  • Monitors
  • Any other glass, porcelain, ceramic or concrete products.
  • Any improperly or inadequately packaged items from shipper.
  • Shipping charges are not covered by the insurance.

Insurance rates and services are subject to change without notice

Use Of Foreign Shipping Addresses

We will provide you with an official physical street address for your exclusive use. The rights to the physical street address belong to us. Access to the foreign addresses is restricted solely to our personnel. You are only permitted to have packages sent to the shipping addresses and to have the shipments on-forwarded to destination.

Delivery / Collect

Swiftbox Shipping Limited standard delivery service is to deliver free of charge to your office/home address. We will make two (2) attempts to deliver your packages between 8:00 a.m. and 4:00 p.m., Monday through Friday. If no one is available to receive your packages, a note will be left to advise you of a failed delivery attempt. Your packages will then be brought back to our facility where you may collect or make arrangements to have the packages redelivered.

Our Redeliver Fee Is $35.00 Tt

  • There is no charge to collect at our office. However, there will be a storage fees of $10.00 TT for EACH day per shipment until collected. If you do not require Swiftbox Shipping standard delivery service, you can send a request for your packages to be held for collection at our facility. This request must be sent via email to logistics@swiftbox.com before 3.00 pm the day before delivery.
  • There will be a storage fee of $10.00 TT for EACH day PER shipment if not collected 24 hours after the arrival date.

Limitation Of Claims

We will identify packing materials (i.e. cartons, boxes, tubes, envelopes, etc.) that are opened or in damaged condition upon arrival at our physical address, and shall make a notation that the shipment was opened or in damaged condition. No claims will be accepted nor honored by us with respect to these items, and we will have no liability or responsibility.

Limitations Of Liabilities

In consideration of the international transportation charges for the movement of unspecified packages by Swiftbox Shipping Limited it is agreed that we will have no liability to you.

Liabilities Not Assumed

We are not liable for delays in delivery, damages of any kind (whether direct, indirect, incidental, special, or consequential) including but not limited to loss of income, loss of interest, loss of profit, loss of business opportunity, loss of use of contents, breach of other contracts, or any loss or damage arising from the inherent nature of the goods, whether or not we had knowledge that such damage might be incurred, even if the delay is our fault in retrieving the shipment, transporting the shipment, or delivering the shipment. We will not be liable for your acts or omissions, including but not limited to incorrect declaration of goods, improper or insufficient packaging or marking or addressing of the shipment, or for acts or omissions by the consignor or consignee or anyone else with an interest in the shipment. Also, we will not be liable if you or the consignor violates any of the terms of the agreement. We do not accept for shipment cash, currency, or other security instruments. Also, we will not be held liable for loss, damage, or delay caused by any events we cannot control, including but not limited to acts of God, “force majeure”, or the action or omissions of any governmental or public authority (including but not limited to customs or health officials), or omission by anyone outside of us. We reserve the right, without admitting liability, to refund transportation charges at its sole discretion, but are not obligated to do so.

No Warranties

We make no warranties, express, or implied.

Right To Screen

As per the transportation Security Administration (TSA) Regulations. All shippers and/or consignees sending merchandise to International Bonded Couriers Inc. in the U.S. for transport: by reading this message we have your consent for screening all merchandise/shipments. Inclusive of opening, search, or inspection, and understand that shipments will be refused if found to be dangerous or illegal for air transport.

Right To Inspect

The shipment may, at our option or at the request of governmental authorities, be opened and inspected by us or such authorities at any time.

Responsibility For Payment

Opening an account with Swiftbox Shipping Limited does not qualify you automatically to open credit with us. Open credit is granted by accounts department at their sole discretion. It may be revoked immediately if our terms and conditions agreed are not met. We reserve the right to request full or partial payment on any shipment at anytime, if the amounts exceed the usual line of credit we are prepared to grant. With respect to Swiftbox Shipping Limited, even if you give us different payment instructions, you will always be primarily responsible for all charges including transportation charges, all duties, customs assessments, governmental penalties and fines, taxes, brokerage fees, outlays, and our reasonable attorney fees and legal costs and disbursements related to this package in the case of default in payment.

You will be responsible to pay for all the charges associated with all packages you receive, even if the packages received were unsolicited by you, were received opened or in a damaged condition, or the contents fail to correspond to the items you ordered. You will also be responsible for any costs we may incur in returning the shipment to you, the consignor, or warehousing it pending disposition.

We are not obligated to advance any customs, government, or carrier’s fees or assessments, penalties, fines, or any other accessorial clearance fees, and may at our sole discretion request certified funds or cash from you before submitting an entry for clearance to Customs. We have the right to suspend service should your account not be in good standing, until the amount due is paid in full, and you expressly acknowledge and agree with this right. In the event that payment is not made prior to or upon delivery, the outstanding balance shall bear an additional service and handling charge at the rate of 1½% per month and we may turn the said account over to an attorney for collection.

If we turn the balance over to an attorney for collection, there shall then be added to the balance due, as and for attorney fees, the actual reasonable fee to be paid to the attorney for his services. Any dispute hereunder, including any dispute or claim which you may have, shall be heard exclusively in the courts of original jurisdiction, Port of Spain, Trinidad, The West Indies and you agree to submit to the jurisdiction of said courts. If any provision herein is found to be invalid, unenforceable, ambiguous and/or illegal, such provision shall not affect the remaining provisions, and such remaining provisions shall continue in full force and effect.

Abandon/unclaimed Shipments

Any shipment that has not been accepted or claimed by the consignee or is undeliverable due to error or omission on the part of the shipper, consignee, or for which no disposition instructions have been provided within the 30 days of its arrival shall be considered unclaimed/abandoned.

Shipments will also be deemed unclaimed/abandoned unless Swiftbox Shipping Limited Express has been instructed in writing to hold all shipments at its location for pick-up.

Swiftbox Shipping Limited may dispose of or sell by public or private sale or discard any unclaimed/abandoned packages at its sole discretion.

Customs Duties, Vat, Freight & Handling Charges

You agree to pay all charges imposed by the Government of Trinidad & Tobago, or any other government and/or agency, and/or the carrier with respect to your mail and packages. You agree to pay any customs clearance charges imposed by us or our affiliates with respect to your mail and packages. We reserve the right to adjust our charges to reflect any significant fluctuation in the exchange rates and you agree to pay any and all such additional charges with respect to your mail and packages. Shipments valued under TT $20,000.00 CIF (Cost, Insurance, and Freight) will be cleared automatically as a “Non-Trade Entry” by us unless prior arrangements have been made by you in writing to Swiftbox Shipping Limited’ Trinidad office. “Non-Trade” shipments are packages imported for personal use only. For shipments valued under & over TT $20,000.00 CIF (Cost, Insurance, and Freight) the Comptroller of Customs and Excise requests that a “Formal Entry” be submitted for “Trade” shipments. “Trade” shipments are packages imported for commercial use and not for personal use. Upon receipt of your written authorization and power of attorney, we will prepare, make an entry, and clear the goods on your behalf for an additional fee. If you prefer to process the shipment yourself the inbound paperwork will be delivered to you. Duties, taxes, VAT, levies, imposts, deposits, or outlays, and other charges are not included in the shipping rates and will be determined by Customs, agencies, carriers, or similar authorities using the vendor’s or supplier’s invoice that accompanies the goods.

Subscription

Your subscription is free of charge and does not require any renewal fee. We can terminate this agreement without notice. You will still be held responsible for all charges resulting from arrival of any and all mail and/or packages. In addition, upon termination we will have the right to return all mail or merchandise to the sender and charge your account for that service based on the published courier tariff in effect at that time.

Swiftbox Shipping Limited Reserves The Right To Revoke, Alter, Add To Or Ammend Any Of The Terms And Conditions, In Addition To Any Service, Feature, Or Rate Without Notice.